Standard "Best-Effort" SLA

Thanks for choosing Recompiled Networks! Recompiled Networks reserves the right to update and change the Standard SLA from time to time without notice. As updates occur to the Standard SLA an update to this Standard SLA page will be made and the date (proceeding, "Last Updated") will be incremented appropriately. You can review the most current version of the Standard SLA at any time at: http://www.recompiled.net/sla.html.

A. SERVICE LEVEL AGREEMENT

The Recompiled Networks Standard SLA outlines our best-effort to ensure that our services will remain operable one-hundred (100%) percent of the time. It also offers access to 24x7x365 free support and provides up to one-hundred (100%) credit for services performing under three nines (99.9%) of availibility.

1. NETWORK

We will make a best-effort to ensure that our network will be available one-hundred percent (100%) of the time in a given month, excluding scheduled maintenance. The network means the portion of our network extending from the outbound port on your services to the outbound port of the data center border router and includes managed switches, routers, cabling.

Recompiled networks will credit your account a minimum of three percent (3%) of the monthly fee for each incident of network downtime lasting more than fourty three (43) minutes, up to one-hundred percent (100%) of your monthly fee for the affected service(s).

2. SERVICE
We will make a best-effort to ensure our services will be powered one-hundred percent (100%) of the time in a given month, excluding scheduled maintenance. We guarantee the functioning of all server hardware components, excluding scheduled maintenance. We guarantee to replace any failed component as soon as possible. Server hardware means the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware with our services.

Recompiled networks will credit your account a minimum of three percent (3%) of the monthly fee for each incident of service downtime lasting more than fourty three (43) minutes, up to one-hundred percent (100%) of your monthly fee for the affected service(s).

3. FREE SUPPORT
We guarantee 24x7x365 availibility of our free support services via email. Our free support includes a best-effort to respond to all inquiries within twenty four (24) hours. After the initial response, a technician will work to resolve the issue.

Recompiled networks will credit your account a minimum of three percent (3%) of the monthly fee for waiting beyond twenty four (24) hours for the initial response, up to one-hundred percent (100%) of your monthly fee for the affected service(s).

4. DAILY BACKUPS
We guarantee the option to access to our backup services for a fee of no less than five ($5) dollars and no more than one-hundred twenty-five ($125) dollars per month. Upon request, your services are configured by our staff for daily backups. At this point your data is backed up on our redundant geographically distributed network. If for any reason the primary server your data is located at is unable to be retrieved, we can restore your data from one of our other our geographically distributed servers within 24 hours. You will have access to our free support with the Standard SLA for initial setup and backup retrieval.

Recompiled networks will credit your account a minimum of five dollars ($5) for waiting beyond twenty four (24) hours for the backups to be restored, and up to one-hundred percent (100%) of your monthly fee in the case we are unable to restore your data.

5. PURCHASE
Our Standard SLA comes with the purchase of any of our services.

6. CREDITS
To receive a credit, customers must contact us via our CRM or at billing [at] recompiled.net.

Last Updated: Wed, 18 Jan 2012 7:29:00 -0500